The Discovery Call

Using your family brief, we will have a 20-minute conversation. We want to understand how your family actually travels: what you've loved before, what's felt wrong, the pace that suits you, and what you're hoping this trip becomes. The more honest and instinctive you are, the better your experience will be.

S T E P T W O

S T E P O N E

Your Family Brief

To start, we will have you fill out a questionnaire -- about 10 minutes. It covers your family's ages and interests, non-negotiables, things to avoid, past trips that worked and ones that didn't. This becomes the foundation everything else is built on.

S T E P T H R E E

Deep Research

This is where we spend most of the time. Every hotel vetted for family-specific practicalities. Every restaurant checked -- noise level, kids' menu, booking flexibility. Every activity sequenced to your children's ages. We would never recommend anything we wouldn't have our own family experience. This phase takes several days. That's intentional.

S T E P F O U R

Trip Proposal

Before we build the full itinerary, we share the concept direction --- the shape of the trip, the key decisions and why we made them. This is your chance to give feedback, shift anything, and make sure we're headed exactly where you want to go.

S T E P F I V E

Itinerary Design

The centerpiece of what we do. A day-by-day document that covers everthing --- not as a list, but as a narrative. Each day begins with a note on pace and intentions. Every restaurant comes with the reason we chose it and suggestions of what to order. Every activity includes what to ask for, what we believe your kids will love, and what time to arrive. It's the kind of document you'll read cover to cover before you even pack.

S T E P S I X

Travel --- and Beyond

I'm available throughout your trip for the things that genuinely need my attention — a meaningful question, a change in plans, a situation that needs sorting. I respond during regular business hours and will always do my best to be there when it counts. When you get home, I'd love to hear all about it. And if another trip is already forming in your mind, I'm here.

Things families always ask

--------- Q U E S T I O N S

How much does it cost?

Our design fee varies depending on the complexity and length of the trip. We'll always discuss this transparently on the discovery call before any commitment. We believe strongly that bespoke travel design should be accessible --- we're not the most expensive option, but we're not the cheapest either.

How far in advance do I need to contact you?

For most trips, 8–12 weeks before departure is ideal — it gives us enough time to do the research properly and ensures key bookings are available. For peak season travel (summer, school holidays, Japan in spring), earlier is better. That said, if you have a shorter timeline, reach out anyway — we'll always tell you honestly whether we can do the trip justice.

My kids are different ages. Can you design a trip for that?

Yes — this is actually one of the things we do best. Designing for mixed ages requires real thought about pacing, activity selection, and the balance between what excites a 6-year-old and what engages a 14-year-old. It's completely achievable, and honestly one of the most rewarding briefs we receive.

What if I want to change something after I receive the itinerary?

We include a round of revisions as standard. If something doesn't feel right — a pace, a venue, a day — just tell us. We'd rather get it exactly right than have you set off with something that's 90% perfect. We're not done until you're completely happy.

Still have questions? We'd love to hear from you.